US Returns
If you’re not 100% satisfied with your order, we’ll fully-refund items shipped back within 30 days of delivery. To print a prepaid return shipping label click here.
Refunds are returned to the original payment once your return is received. For full refunds, returned products must include all accessories and original packaging.
While eligible for full product refunds, free return shipping is not available on oversized items including ring lights, Edge Light 2-Packs, the Studio Panel Lighting Kit, and Flex Light Pro.
All Certified Refurbished products are final sale. We do not accept returns and don’t issue refunds on these products. These products are covered by our 1-Year warranty policy. If you have questions about our warranty policy, please contact support@lumecube.com.
International Returns
International returns are eligible for product refunds, but not free return shipping. We are not able to issue refunds for taxes, customs, or duties. Please contact support@lumecube.com for specific return instructions depending on your location.
FAQs
Please click here to begin a return.
We pay for US return shipping on items returned within 30 days of delivery.*
Print prepaid return shipping labels from our self-service 24-Hour Return Center.
*International orders and oversized items are ineligible for free return shipping; this includes ring lights, Edge Light 2-Packs, the Studio Panel Lighting Kit, and Flex Light Pro.
No.
Lume Cube replaces any defective items for up to a year from the purchase date. For more information on our warranty policy, click here.