Lume Cube

Return & Refund Policy

US Returns

If you’re not 100% satisfied with your order, we’ll refund items shipped back within 30 days of delivery. To create a prepaid return shipping label and return your product for a refund, visit our returns page. 

To be eligible for a refund, your returned item must be unused and in the original packaging.

Refunds are issued to the original form of payment.

Please do not send your purchase back to the address it was shipped from. Only use the provided return label from our returns portal.

Restocking Fees:
"RGB Tube Light XL", "RGB Tube Light XL 2-Pack", and "RGB Tube Light XL 4-Pack" are subject to a 20% restocking fee.

Non-returnable items:

  • Gift cards.
  • Items not purchased by or shipped to you directly.
  • Certified Refurbished and Open Box products

Certified Refurbished and Open Box products are final sale. We do not accept returns and do not issue refunds on these products. However, these products are covered by our 1-Year warranty policy. If you have questions about our warranty policy, please contact support@lumecube.com.

Gifts:
To return a gift that was shipped directly to you at the time of purchase, please contact support@lumecube.com.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Refunds:
Once your return is delivered and inspected at the address on the return label, refunds will automatically be processed. 
Refunds are credited back to the original payment method, and an email will be sent to notify you once this is completed.

We inspect and test every return. If there are any discrepancies with the expected returned items or issues with the condition of the returned items, this may cause a delay or refusal in processing your refund.


Start a return

International Returns

International returns are eligible for product refunds, but not free return shipping. We are not able to issue refunds for taxes, customs, or duties. Please contact support@lumecube.com for specific return instructions depending on your location.