Lume Cube

Return & Refund Policy

Holiday Return Policy

Extended Return Window:  All orders placed from November 15th – December 15th are eligible for return through January 15th.

Gifts:  If marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.

US Returns

If you’re not 100% satisfied with your order, we’ll fully-refund items shipped back within 30 days of delivery.  To print a prepaid return shipping label click here.

Refunds are returned to the original payment once your return is received.  For full refunds, returned products must include all accessories and original packaging.  

While eligible for full product refunds, free return shipping is not available on oversized items including ring lights, Edge Light 2-Packs, the Studio Panel Lighting Kit, and Flex Light Pro.

International Returns

International returns are eligible for product refunds, but not free return shipping. We are not able to issue refunds for taxes, customs, or duties. Please contact support@lumecube.com for specific return instructions depending on your location.

FAQs

Please click here to begin a return.

We pay for US return shipping on items returned within 30 days of delivery.*

Print prepaid return shipping labels from our self-service 24-Hour Return Center.

*International orders and oversized items are ineligible for free return shipping; this includes ring lights, Edge Light 2-Packs, the Studio Panel Lighting Kit, and Flex Light Pro.

No.

Lume Cube replaces any defective items for up to a year from the purchase date. For more information on our warranty policy, click here.

Contact Us