Warranty Policy

LUME CUBE DEFECTIVE WARRANTY POLICY

Lume Cube, Inc. will replace any unit that shows any sign/s of defects within one year of purchasing the unit. Lume Cube, Inc. reserves the right of sole discretion to decide if the unit/s is defective or not. To begin the replacement process, the owner of the defective unit is required to provide an order number if purchased directly from lumecube.com or, if purchased from a Authorized Reseller/Distributor, proof of purchase that states the purchase date, as well as a shipping address where a replacement unit can be received by the customer. Once proven that the unit was purchased within 1 year, Lume Cube, Inc. will issue a return merchandise authorization number, or RMA#. If the defective unit was purchased within 30 days, Lume Cube, Inc. will issue a prepaid return label for the defective unit to be sent back to Lume Cube, Headquarters. If the defective unit was not purchased within 30 days, the customer is required to ship back the defective unit to Lume Cube, Inc. Headquarters, where the Warranty Team will inspect the defective unit. If the unit is found to be defective, a replacement unit will be sent to the given address.

If you live outside of the US, we will require photo or video proof of the defect/s of your unit. Once proven defective, we will send you a replacement unit. Since the unit is a replacement and there was no sales transaction, the customer will not be required to pay import duties or customs tax. If the carrier or customs department requests for payment of import duties or customs tax, please contact us immediately at support@lumecube.com or +1(858)352-6067.

 

LUME CUBE 30-DAY MONEY-BACK GUARANTEE POLICY

Lume Cube, Inc. will accept any returned product if it is found to be unsatisfactory to the customer within 30 days of purchase. To begin the returns process, the customer is required to provide an order number for an order that was placed on our website. Lume Cube, Inc. does not accept returns from any other Authorized Reseller or Distributor of Lume Cube products. Lume Cube, Inc. will issue a return merchandise authorization number, or RMA# and a prepaid return label for the defective unit to be sent back to Lume Cube Headquarters. Lume Cube will refund the purchase price of what items were returned and will not refund any taxes, import duties, or shipping charges. Lume Cube, Inc. will only refund the same payment method that was used to place  the order. Items being returned for a refund must be returned in its entirety. Lume Cube will only accept returned kit/bundle items if the entire kit/bundle is returned.

Lume Cube, Inc. does support 30-Day Money-Back Guarantee with Authorized Resellers that are willing to replace or receive returned units from Lume Cube, Inc Customers.